I've never actually been to a Kingdom Hall, but I've heard the term "counseled" used here repeatedly. Even when it hasn't, I've heard stories where JW members have had other members give advice that, had it happened in my church, would have resulted in some quick counter counsel.
But when you say a JW rep is the "final word," do you mean no one would dare counsel him (but that he is free to counsel others)? What about women who poke their noses into the affairs of other women? Is that called "counsel"? Can a woman counsel a man?
Paul said let women keep silent in the churches, but quoting that particular passage can result in grave physical and psychological...distress. But given the Society's penchant for literal exegesis (like the blood thing), I'm surprised women don't have to cover themselves and confine their questions to their husbands.